Question 1

Shipping Policy

Accepted Answer

For the smaller items we will ship using USPS, FedEx or UPS. We only ship to the United States. For larger and custom made items we will work with you to either get it delivered within the mid-Atlantic region (VA, MD, DC, PA, DE) or shipped as freight. We also offer local pickup.

Question 2

Maker Policy

Accepted Answer

If an item is damaged when you receive it, we'll try to make it right. Contact us and we will figure out how to make it right. If for some reason we can't fix it, we will refund the original price of your item. We can not refund your shipping cost since your item was shipped. It is your responsibility to ship the damaged or broken item back to us after contacting us, in order to receive your refund. We will refund your product's original price, not the shipping cost, once we receive the damaged or broken item. Custom orders cannot returned nor cancelled after the materials have been purchased. For custom orders we will keep you informed of the progress along the way and consult with you as needed in the selection of the materials. Keep in mind that our products are handcrafted, one-of-kind items made primarily from natural materials such as wood and fiber. We sometimes include reclaimed materials. These materials may have natural blemishes in them that are part of the item's uniqueness. Please contact us by e-mail before returning an item. If an item is damaged in transit please contact us.

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