Question 1

Shipping Policy

Accepted Answer

We ship to US customers only

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Please take time to inspect all items carefully- immediately upon receipt- for any damage that may have occurred in transit. Contact us immediately (within 2 business days) of any damage. Please keep all packaging materials in case the shipper needs to inspect the package during their claims process. We reserve the right to require a photograph of broken or damaged items when a claim is filed prior to replacing any damaged or defective items. If for any reason your custom item does not arrive with the specifications that you selected when ordering (for example the artisan misspelled a name), we will replace and ship the replacement item at no additional charge to you. Any claim for damaged or defective items must be made within 2 business days upon delivery. Please open and inspect your order immediately upon receipt. Any claims made after 2 business days will not be accepted, and therefore, are unable to be replaced.

Request your Waterford Crystal Decanter With Stopper

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Maker Policies