Question 1

Shipping Policy

Accepted Answer

We only ship in the United States at this time. We use USPS for our shipping and all items come with insurance and tracking. If freight is needed we will accommodate. Each piece is packaged with extra care.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Due to our products being one of a kind pieces we do not offer refund or return. We will send you images throughout the creation process before all items are shipped and require your approval before shipping. Once the piece has left our facility we are no longer responsible, however if your item comes damaged please contact us. We want our customers to be happy. All items are carefully wrapped with the up most care for safe travels. All customers that wish to cancel a custom order will need to do so within 48 hours of placing your order. We wish to provide a timely turnaround for our customers thus if you wish to cancel it must be done promptly. If you do not contact within this 48 hour time period you agree to forfeit your deposit.

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