Question 1

Shipping Policy

Accepted Answer

We ship to the lower 48 states of the US. All of our items ship via UPS. We can ship via USPS upon request. We may choose to handle local deliveries personally (this is also available upon request).

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

\-Refunds/Exchanges Refunds are available for any non-custom item which has not shipped. Sales are final and non-refundable once item is shipped. An item may be exchanged for an item of equal or lesser value, and/or store credit equal to the amount of purchase price for returned item less shipping fees, if returned within 5 business days and in original condition. Shipping costs for an exchanged item is the responsibility of the buyer. Please contact us prior to returning the item. -Damaged Items If an item is damaged while shipping, buyer must notify us within 24 hours of receipt of the item to start a claim. Buyer must keep original packaging and take photographs of damage to packaging as well as the item. These steps are necessary to prove damage in transit and help to protect the buyer against claim denial. Once the claim is processed and buyer is found not to be at fault, the item will be exchanged for a new one at no cost to buyer.

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Maker Policies