Question 1

Shipping Policy

Accepted Answer

All items are shipped within the United States by either USPS or UPS.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

When you submit an order to Etch Graphics over the Internet you are offering to purchase from Etch Graphics items in your order. Payment method must be provided when ordering. No goods will be delivered without full payment being received. Etch Graphics reserves the right to cancel orders at its discretion. Amendments to your order can be made by contacting us by email info@etchgraphics.com. Most items that Etch Graphics sells are custom made to order. There will be slight variations between the website representation and the actual item that you will receive. Etch Graphics will excercise extreme attention to match your purchase to the inventory at hand. Etch Graphics reserves the right to discontinue products at any time and without prior notice. If a product is unavailable after placing your order, Etch Graphics will contact you and offer an alternative and/or remove that item from the order. If not available you will be given a immediate refund. We cannot exchange items unless they are defective or damaged. If a mistake is on our part in the engraving we will make a replacement item and deliver to you at no cost. Granite Markers ordered from our (MARKERS) category take approximately 45-60 days for completion, by submitting an order for a granite marker, you acknowledge that you understand our time frame for completion and accept it.

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Maker Policies