Question 1

Shipping Policy

Accepted Answer

Currently, I am only shipping to the U.S. I will not upcharge your shipping costs, but there will be handling fees involved - it take quite a bit to make sure that your piece(s) get to you in one piece. Generally, I will use USPS or UPS for your shipping. All shipments will have insurance to help cover costs of damages. All orders will be shipped ground (if with UPS) or Priority Mail (if with USPS). Should you require it sooner, please make me aware of this so that I can calculate your shipping more accurately.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Refunds and Returns are handled on a case by case basis. Please understand that you are paying for a useable piece of art. Each piece that I paint is done to the best of my ability and created to achieve a specific look or texture. I can involve you as much or as little in the process as you desire. Art is art, my canvas just happens to be a tea pot. If, for some reason, you need to cancel your order, you may still incur some charges if pieces have been painted and/or fired. If there are any damaged pieces when you receive you shipment, please let me know as soon as you can so that I can begin replacement pieces for you. I will need to have photos of the broken pieces so that I can make a claim with the shipper.

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