Question 1

Shipping Policy

Accepted Answer

We will gladly deliver all purchases that are within 20 miles of the Dallas Fort Worth metroplex at no additional charge. Otherwise, we will ship both big and small items anywhere in the world using USPS for most items.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

All custom orders are non-refundable once shipped. If an item arrives damaged, please send us photographs and we will work together to make the situation right. We do require payment upfront before we begin working on your item. If you would like to cancel prior to shipping, we do charge a 10% fee that covers any expenses we incurred working on your order.

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Maker Policies