Question 1

Shipping Policy

Accepted Answer

Free Shipping only in the US (USPS). Most items will be shipped out 5 business days after payment has been received/processed, unless otherwise communicated by In Blue or in the case that a stamp/image is special ordered in for a customer. Bags will ship out within 2 weeks of purchase. Please do not hesitate to contact us for questions about your shipping schedule. Overseas/International shipments are sent USPS first class unless otherwise requested. First class shipments take on average 6-10 business days. Sometimes it takes longer than expected due to customs. Your order may be subject to VAT, Import duties, and/or taxes, which are levied once your package reaches your country. In Blue has no way of estimating customs fees, taxes, duties, ect. If you incur these additional charges, they must be rendered in order for your package to clear customs. If you decline to pay any VAT, import duties, and/or taxes and your shipment is returned to In Blue, the purchaser is solely responsible for the cost of reshipment. In Blue WILL NOT issue any refunds to customers that decline any VAT, import duties, taxes, ect. WE ARE NOT RESPONSIBLE FOR ANY DELAYS/ ADDITIONAL TAXES INCURRED BY CUSTOMS.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

We offer refunds for items in the following circumstances: 1. Items that are NOT customized: We offer a refund on any NON-CUSTOM item, if you are not satisfied with your item for any reason at all, within 15 business days of purchase. The refund will be for the purchase price of the item, we cannot refund shipping fees. 2. Items that have customization beyond the listed item: We offer refunds on items that are incorrectly made, defective, or have an incorrect quote/text/image, if the mistake is clearly our fault. If you requested a customization, but it was incorrect or misspelled in the notes to seller or convos, we cannot refund the item. PLEASE double check all customization requests before completing the checkout process! Refunds will ONLY be processed when we receive the item back in our shop. Please include a note with the package that states the etsy username on the order, as well as the recipients full name (as entered into the etsy checkout process). Please do not use sticky notes/post it notes on the leather. We cannot refund your payment until we receive the item in order to ensure the refund claim is accurate. Ship all returns to: In Blue Handmade 20B Westside Dr Asheville, NC 28806 POSTAL/SHIPPING ERRORS: We are not responsible for items that were lost by the postal system, but we will work with you and your local post office to do everything within our power to find lost packages, including providing tracking numbers and proof of shipment.

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