Question 1

Shipping Policy

Accepted Answer

All shipping costs are estimates and may vary dramatically. Please contact us prior to placing your order so that we may provide you with more accurate shipping costs and details. Currently, we only ship to the continental United States. All items can be delivered within a 100 mile radius of the 48083 zip code for a $1/mile charge. When available, customers will be provided with shipment tracking information. Please ensure that someone will be available to receive shipment as we are not responsible for items after they have been delivered. Please do not leave shipments susceptible to theft or to damage by the elements.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

The following return policies were designed to not only protect Feller's Yield but also you, our cherished customers. While we pride ourselves on quality, attention to detail, and ensuring that your needs are fully met, we understand that disputes may arise. Please refer to these policies before and after your orders as guidance. All policies are strict and no exceptions will be made. Given that each item is individually handcrafted, and thusly unique, non-defect or "change-of-heart" returns are not accepted. We will supply you with as much descriptive information and as many pictures necessary to ease your concerns and ensure you're confident before placing your order(s). That being said, defects, while rare, are a reality despite our best efforts. We work with natural woods and metals and it is in that nature that they are prone to settling/adjusting especially when introduced into different climates. Given this, we offer a 90 day warranty on all of our items which begins the day your item is delivered. This warranty strictly applies to defects or craftsmanship errors. In the event that a defect is discovered, you will be required to submit photos of the defect(s) in order for your claim to to be considered. After it is determined that the issue is in fact due to craftsmanship error and NOT related to wear & tear or customer induced damage, you will be offered a repair, a duplicate item or credit toward another item. We reserve the right to choose which option is most appropriate. Customer is responsible for shipping charges on all warranty replacement items. Warranty claims will not be considered beyond 90 days. Out of warranty items may be returned for repair. We will make repairs at no cost, however the customer is responsible for all packing & shipping charges, both ways.

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