Question 1

Shipping Policy

Accepted Answer

You will receive your order in five to seven business days from the date of order. Orders are shipped by Priority Mail (U.S. Postal Service). We can expedite your shipping for an additional charge: Three business days via FedEx Ground- $6.00 extra Overnight via FedEx- $16.00 extra Standard shipping fees are automatically calculated at checkout. For all FedEx shipping, you must send a follow up message immediately after placing the order--include your phone number and transaction number. Prior to shipment, you must authorize an additional invoice for FedEx Ground or FedEx Standard Overnight shipping. For overnight delivery, orders must be submitted Monday through Friday by 11AM PST. Overnight delivery orders placed on Thursday after 11AM PST through Friday 11AM PST will arrive on Monday. Overnight delivery orders placed on Friday after 11AM PST and over the weekend will arrive on Tuesday. We do not offer overnight delivery to Alaska, Hawaii, or to PO boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard is First Class mail through the United States Postal Service.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

We want you to be happy with our product. If you are not satisfied for any reason, you can return the item to us in its original condition within 14 days and we'll make an exchange or issue a credit or refund. In all cases, refunds will be made in the form of the original payment. Shipping costs are non-refundable unless the return is a result of our error. ALL DAMAGES AND SHIPMENT ERRORS MUST BE REPORTED TO PASSIONFLY WITHIN 24 HOURS OF RECEIPT OF ORDER. SAVE THE ORIGINAL PACKAGING. If you would like to return or exchange an item, simply follow the steps below: Step 1: Contact us at custommade.com to obtain a Return Authorization number. Step 2: Repack the item securely in its original packaging along with the original packing slip OR a copy of the original sales receipt e-mail. If you do not have your original packing slip, please enclose the following information: First and Last Name Billing Address Phone Number Return Authorization Number Items for Return (include item #) Reasons for Return Items for Exchange: please include item #, product name, color, size, and quantity of requested exchange items Step 3: Make sure to write your Return Authorization number on the outside of the package and send it back to us at the following address: PASSIONFLY RETURNS ATTN: ANNE JOHNSON 1489 W WARM SPRINGS RD #110 HENDERSON, NV 89014 We highly recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Parcel Post), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; we cannot accept COD returns. CONDITIONS FOR RETURNS & EXCHANGES Proof of purchase, such as a copy of the original sales receipt e-mail or packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most recent price charged for items returned to us. All online purchases must be returned/exchanged through our online store and all retail store purchases must be returned/exchanged through that retail store, according to their policies. We do not offer exchanges or credits for items received as gifts. Privacy policy last updated 4/4/2016

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