Question 1

Shipping Policy

Accepted Answer

Please allow 4-10 business days to complete and 2-4 business days for delivery via USPS Priority shipping within the United States. Once your sign has shipped our facility it is in the hands of the United States Postal Service. I'm sorry but we are not responsible for lost or stolen packages.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

We do not offer a refund or exchange for personalized items unless it is a mistake that we made. If the buyer has made a mistake, we regret that we cannot refund or exchange the sign, however, we do offer a discounted replacement. Knots and wood grain will vary from piece to piece. It simply shows the natural characteristics within the wood. These characteristics are not considered defects and we cannot refund for this reason.

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