Old Bailey Cedar Gate

Christopher made us a beautiful custom bookcase (10' wide x 8' tall) distressed solid white oak, with barn doors and built in baseboard radiator covers. We are extremely pleased. We spoke over the phone a few times and used text messaging to confirm that we were on the same page with the design. He was always easy to reach and very responsive. He mailed a very carefully drawn/professional drawing before starting to build it, and his assistant personally came to our house to install the bookcase. Thanks Chris!

DO NOT BUY FROM THIS GUY he does great work but it takes over a year to get anything and I haven't even got all of the project yet.. I am so mad right now I cannot contain myself. If I don't get a ship date today of the rest of the piece I am contacting my bank for a fraud investigation on this 5k albatros. For the last 5 days I have tried to get a hold of him and even had his cell which is now filled up with messages.. so I am not holding my breath.. this whole experience has sucked.

- Ordered a farmhouse dining table and a coffee table - Was told it would be 8 weeks; it ultimately arrived in 14 weeks; timeline slipped multiple times - Did not communicate at the touch points (no pictures of progress, no email on original delivery date); relies solely on the purchaser to initiate a question - Arrived using R&L Carriers; both products had damage with the coffee table unusable; Chris said this was the 4th damage in the last year - Coffee table was 10 inches too big on each side; Chris acknowledged and said he read my specs wrong - Immediately initiated the refund process. Took about 2 months as he tried to get a claim from the shipper before paying my refund. He ultimately paid me a partial refund - Remaining $87 was not paid and it looks like it won't be. I have a useless table that's too big for any room in my house, even if it came in perfect shape. - 200 days since initial order

General disappointment. I originally went with this maker because he said he could make it out of 16/4 hardwood - which is vey thick. I created the proposa mid January 2017 and received item July 2017. He kept on saying he'd have it out by certain times like April and I waited patiently. It wasn't worth the wait. I think Christopher probably handles everything himself. My advice would to have someone manage the communication and scheduling. He wasn't honest with his timeline nor did he deliver what I wanted. Had that been the case, I could have found someone local to build my table. 16/4 wood is hard to find in white oak but that is no excuse. I want to continue to support local artisans and craftspeople but surely there's a better way to do that.