Question 1

Shipping Policy

Accepted Answer

Shipping anywhere and everywhere using all delivery carriers.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

All artworks are carefully checked before dispatch. On the occasion that one might get damaged or lost in-transit, and I will make every effort to rectify the situation. I will do my best to ensure that you are fully satisfied with your purchase. In the case of damaged artworks in-transit, inform me within 7 days of receiving them. Keep all the packaging material; I will ship your first exchange (if applicable) back out to you at my expense. You are responsible the cost of shipping your return back to LunaBunny Artwork. You can use whichever shipping method you prefer, but I do recommend that you choose a method with tracking, and be sure to package your return carefully so it isn't damaged in transit. You will have a full refund which will be made within 28 days of receiving the artwork back. In the case of lost or delayed parcels, I will take a reasonable time to track the parcel and establish its whereabouts. If the parcel is located we will arrange for it to be delivered to you as soon as possible. If it is deemed lost, you will have a full refund. If the artwork is purchased from my existing collection, and is not acceptable for any reason, it may be returned within 14 days for a refund but you must contact me first for authorization. Artworks returned which are not damaged will be refunded. Refunds will be made within 28 days of receiving the artwork back. All artwork must be returned in an original condition. Please note you are responsible for the costs of returning the artwork to us, insurance, and any damage cost incurred in-transit. If the artwork purchased via the Commissioning process, once you accepted the completed artwork, the refund policy does not apply.

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