Question 1

Shipping Policy

Accepted Answer

We currently ship through FedEx and USPS. For most of these shipments tracking numbers are available upon request. Please email us upon receiving a shipment notification. Our Pricing: Currently we have a flat rate of $15 for online orders. We have found this to be the magic number when it comes to our shipping methods. Each additional item is $5. Pick Up Orders: If you are in the Chicago area and would like to Pick Up your order from our studio instead of paying/waiting for shipping please contact us with your preference. Timing: Shipping times vary from item to item. For in Stock items the shipping time is 3-7 business days. Custom and Large orders take 1-2 weeks. Rush Orders: Rush orders are available. Please contact us by phone to place that order and discuss pricing. 312-483-7819

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Cancellation Period: If you choose to cancel an order please contact us within 24 hours of placing the order. Contact at 312-483-7819 or at info@swoonliving.com Returns & Refunds: We currently do not accept any returns on items with the exception of orders damaged during shipping. Contact us at info@swoonliving.com or call 312-483-7819 if you need to get a replacement item or if you are dissatisfied with a product. We do offer exchanges for similar items of comparable monetary value. Returns: If an item arrives broken please contact us right away. We will pay for your return shipping and ship a replacement item to you. We try our absolute best to pack items really well but glass does break occasionally.

Request your Tad Twosome Decanter And Wine Glass Set

Product Details

Your Details

Maker Policies