Question 1

Shipping Policy

Accepted Answer

Our small pieces less than 100 lbs will be shipped via Fedex, USPS and UPS. Our large pieces greater than 100 lbs will be shipped in a crate via LTL Trucking Services with curbside service unless white glove delivery is requested. If within a 50 Mile radius within Plymouth, MN, we will deliver in person. Damaged pieces will either be replaced or repaired at no charge if the liability is on us or our shippers. White Glove Delivery is additional.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

If furniture arrives damaged it will be repaired or replaced at no charge. All furniture will look slightly different than the photos represented. Colors and character will be unique to each piece except for any painted pieces. Painted pieces will always be consistent and these colors are available upon request. Refunds will not be accepted on the basis of character, color, preference or size. Please be mindful of measurements and function. Thanks!

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