Question 1

Shipping Policy

Accepted Answer

Our turn around time is normally 7 to 10 business days, however, please allow 4 weeks for completion and shipping. If you have to have an item in a specific time frame, let us know and we'll try to make arrangements. We ship UPS and USPS. All of our items are insured and customers are provided a tracking number. Our basic shipping rates are for the continental US only. Please contact us for international rates.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

We will repair, replace and or refund damaged items within reason. If you are not satisfied with the item, you must request a refund and or exchange within 10 days after receiving the item. There will be a 40% penalty fee for Cancellations on custom made items if the item is already started. Custom Orders over $150 dollars are not eligible for refunds. (not including damages and/or issues with workmanship) All items that are ordered raw, will rust and pit quickly. We will not be liable for these issues on Raw items. We cannot ship paint products. And we require pictures in order to repair and/or replace any items that have issues.

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