Question 1

Shipping Policy

Accepted Answer

Local and USA wide semi and white glove shipping available. Freight is competitive and quoted on a per item basis. We consolidate where possible. Some items such as concrete are only available in localised areas.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

50% deposits are taken on orders after approved quotes.,and samples such as stain ans wood samples, metal, marble etc.The balance is taken one week prior to shipment on approval of any images or samples as previously agreed. Shipments are insured. Our quality is excellent and hand made throughout most of the process for your beautiful pieces. We will send you photographs prior to delivery and balance payments. All pieces are meticulously inspected and packed with the utmost care and expert professional packaging to your door. If you cancel and the work has been started or completed to specifications we can try to sell buy you will incur a 15% storage fee until such time as a sale is made and then you will receive a refund. If you cancel before completion of an item we reserve the right to hold the deposit.

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Maker Policies

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