Question 1

Shipping Policy

Accepted Answer

We ship all over the US using USPS, Fed Ex, or UPS. We also ship to many countries internationally. \* Notes on specific international areas: We do not ship directly to Central or South America. We do ship directly to Mexico. We do ship to Latin American customers to their freight forwarders in the Miami area. We do not ship directly to most African countries. We do ship directly to Egypt and South Africa. We apologize for this inconvenience; however, local customs officials in these restricted locations have proven problematic. Please be aware that shipping to South Africa, Australia, and New Zealand can be quite expensive strictly due to the distance associated with these shipments. Extreme Glow utilizes FedEx International services as well as the US Postal Service to ship all international orders. We will ship with UPS or DHL upon requests, but these are secondary means of shipping for us, and we do not have good rates with these carriers. Please also be aware that with both delivery services, taxes and duties will be charged when the package arrives at its final destination.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Returns: Extreme Glow does not accept returns on custom orders. Shortages: Any order which is shipped incomplete will be completed by Extreme Glow. We will either ship the missing items at no additional shipping charge or provide credit to your card for the missing items. Notification of shortages must be made within 3 days of receipt of merchandise. Please note: We cannot expedite shortage requests and we reserve the right to issue credit in the event that we cannot deliver incomplete shipment items in a satisfactory time frame. Defects: If any merchandise is defective, Extreme Glow will resolve the problem. We strongly encourage you purchase enough goods to allow for some defective or damaged product (we recommend +5%). Defective merchandise that totals less than $10.00 will be refunded to your credit card or Paypal account. We will not reship claims under $10.00. Defects will not be honored after 30 days from receipt of merchandise. We reserve the right to request that all defective merchandise be sent back to Extreme Glow. Replacement merchandise will be sent or credit issued once the defective items arrive. Returns received without first getting a Return Authorization number will be refused. Merchandise that has been used (for display, sold then returned, etc) or broken is not considered defective and credit will not be given for these items when returned. Please allow 1-2 business days after your return is received for Extreme Glow to evaluate and issue credit. Should you require replacement products on exchanged or defective items prior to your claim being processed, you must place a separate order and be responsible for the charges on that order until we receive the items back. At that time you will be credited for the second order. PLEASE NOTE - It is your responsibility to purchase enough goods to allow for some defective or damaged product. We do not reship damaged or defective goods automatically. Because of the nature of different claims and problems with defective merchandise we reserve the right to issue credit rather than reship the product. How do you handle damaged packages or broken merchandise? If you receive a visibly damaged packaged, please contact us ASAP so that we can files a claim with the carrier. Failure to file a claim in a timely fashion could result in a disallowed claim.

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