Question 1

Shipping Policy

Accepted Answer

We ship anywhere in the continental United States. We use the best and most appropriate (and hopefully most cost effective) shipping method.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Work will not begin until the down payment has been received and you have signed (therefore showing agreement to) the design drawings. Any subsequent changes must be approved in writing. In addition you understand any changes to this agreement will change the agreed upon amount. Since each piece is made to order, we are unable to accept returns unless it is a production error. However, we do everything possible to ensure the highest quality and we aim to provide excellent customer service. Orders can only be cancelled if work has not begun yet.

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