Question 1

Shipping Policy

Accepted Answer

Shipping policy

Processing & Lead Times:
All orders (excluding custom orders) are processed within 5 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Only:
Shipping is free! However, we only ship within the United States, excluding Alaska and Hawaii

Local delivery:
Local deliveries are free! However we only deliver within a 60 mile radius of our location in Panacea, FL.  
We will contact you via text message and phone call with the phone number you provided at checkout to set up a date and time for delivery

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at oldtree.brian@gmail.com with your name and order number, and we will look into it for you.

Question 2

Refund Policy

Accepted Answer

SATISFACTION GUARANTEE POLICY

We accept returns up to 30 days after delivery, if the item is in its original condition, and we will refund the full order amount EXCLUDING the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us. See return policy.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oldtree.brian@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at oldtree.brian@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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