Question 1

Shipping Policy

Accepted Answer

Shipping pricing and carriers are individually determined based upon customer request, size, installation requirements and location. We have personally delivered and installed units on the East and West coast as well as shipped UPS, and by major carriers. Insurance on shipped items over $100.00 is required by HCW.

Question 2

Maker Policy

Accepted Answer

Upon receipt of shipped item please open immediately in the presence of the shipper to determine whether item(s) are intact or damaged in transit. Custom work is non-refundable and once in-progress, custom projects cannot be cancelled.

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