Question 1

Shipping Policy

Accepted Answer

We ship to ALL of North America!

Question 2

Maker Policy

Accepted Answer

Orders You are responsible for maintaining the confidentiality of your account and password, and you agree to accept all responsibility for all activities that occur under your account. You agree that all information that is entered into the system is true to the best of your knowledge. Modern Timber Craft (MTC) reserves the right to refuse service, remove or edit content, terminate accounts, or cancel orders at its sole discretion. You are responsible for ensuring the accuracy of all orders. All orders must be paid in full in order to be processed. If for any reason an item is ‘out of stock’, you will be notified via email with backorder status and any available items that could replace that item. All unexpected backorder shipping charges will be prepaid by Modern Timber Craft. However, if an item is displayed as ‘out of stock’ at the time you place the order, you will be responsible for any additional shipping charges that will apply. Orders cancelled or changed after 48 hours of initial placement are subject to a 20% restocking fee as well as return shipping costs, if applicable. Processing time does not include transit time. Modern Timber Craft or its partners and/or affiliates will not hold orders once they are placed. You will be required to accept delivery accordingly. Shipping Accuracy of the shipping information is the sole responsibility of the customer. You will incur any additional costs or fees associated with errors in shipping information. Orders generally process and ship within 3-5 business days (Monday thru Friday), but can sometimes ship sooner. Modern Timber Craft does not guarantee delivery dates and is not responsible for unforeseen circumstances beyond its control. Please allow for potential delays in transit time or delays caused by supply chain disruptions. As all sales are final, failure to schedule a delivery appointment or refusal of a shipment once it has arrived at your location does not release you from the full-price obligation of the order. Shipping lead time will depend on the item(s) purchased and the destination zip code. Deliveries include one attempt by the shipping company to deliver the shipment to you. All shipping notifications will be sent via email. If for any reason you are unavailable to receive the shipment and the order is undeliverable under any circumstances, you will be responsible for any extra shipping and handling charges. Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc., the carrier will call and reschedule. Modern Timber Craft is not responsible for any losses due to a delay in shipment. Destinations with limited access or that require special delivery are subject to additional shipping fees. Deliveries are made M-F, 8am-5pm (excluding holidays) Customer requested changes to the delivery address will be subject to a $25 fee if made prior to the order shipping from the warehouse and a $50 fee if made after leaving the warehouse but prior to the first delivery attempt. Unless otherwise stipulated, deliveries will NOT be brought into your home. You are responsible for transporting items from the street into the property. In certain instances, assisting the freight carrier’s driver with some off-loading from the truck may be necessary. You must inspect your order for visible damages or missing items while the driver is present. All damages and/or missing items must be noted on the delivery receipt/bill of lading while the driver is present. Paperwork must include signatures of both you and the driver. Modern Timber Craft will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery. Warranties are void for deliveries outside of the continental US. Returns All return requests must be made by you within 30 days of receiving your shipment. Any returns processed by you after 30 days will be issued store credit (less costs and fees where applicable). Only items that are still in original condition will be accepted as a return. After receiving and inspecting returned items, Modern Timber Craft reserves the right to reject any return if items are not in the proper condition. You are responsible for the cost of the return shipping. Refunds (less costs and fees where applicable) will be issued within 30 days of return receipt and inspection of the items at the Modern Timber Craft facility. You are encouraged to call the MTC customer service department if you require help with the return process. Returned items are subject to a 20% restocking fee.

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