Propagation Vase - Fly Me To The Moon

Really enjoyed working with Richard, he ensured product was produced according to specification, offered ideas for improving design. He provided frequent updates and pictures throughout the process. The finish of the wood was exactly like I had envisioned. The product was carefully packaged to ensure no dents or scratches during shipment.
Great craftmanship -- would definitely work with Dovetail and Stiches again!

This is a difficult review. I contacted several people thru CustomMade regarding building a cabinet for under our TV that would hold all the related electronic equipment. I chose Richard Louis with Dovetail and Stiches. The good: Richard was easy to work with, helped with the design, and was quick to answer any questions. The finished product was beautifully crafted and well made. The bad: The stained finish is not quite what I wanted and does not match the example photos I sent to Richard. The colors in the photos he sent me of the finished product before shipping don’t really match the unit in person. This is not necessarily Richard’s fault, just disappointing. Chaulk it up to the camera or the computer monitor. This is the problem with having something built where you can’t check on the product as it is being made. I will probably try to sand the unit down and re-stain or paint it. The ugly: After it was complete, Richard sent photos of the finished product. Two sections of the wood framing the doors were significantly darker than all other parts of the doors and of the main cabinet, which looked terrible. Richard said that was just the nature of wood, but for an additional $330, he could change it! His claim of 100% customer satisfaction came at a cost. Additionally, when it arrived there was a small stain on the top that did not seem to come from the crate the unit was shipped in and was not shown in any photos. Bottom line, I could have bought a similar piece in a retail store for half the cost, and considering the extra charge to address what should have been done right to begin with, I would not recommend Dovetail and Stiches.

Our experience with Richard was topic notch right from the very first email. He clearly made this very easy every step of the way. It's not always easy to communicate what you want not really understanding the logic of what your asking for. Watching so many different steps of our table being built through photos kept us engaged and excited. Richard's patience and great communications with us made this a great experience. Our banquette table for our bench seating is truly a piece of art. It matches the bench seating as if they were built together. We couldn't be happier with our table and the professionalism of Richard and all the workers who were apart of this project. The shipping crew were also very professional and a pleasure to welcome into our home to deliver our table. Cheers to all of you!!!

Happy in every way I will put more projects to Richard

Richard was extremely professional. You could tell he wanted to make exactly what we wished and he had so many suggestions that made us feel so confident in his skill. His experienced craftsmanship was quite evident in the finished product. it was such a pleasure to work with him.