Question 1

Shipping Policy

Accepted Answer

\*Please inquire about completion times as they vary throughout the year. We normally range 6-12 weeks for average projects. \*Shipping in the United States included, please contact us for all international shipping rates. \*We use ABF for all larger freight shipments & FedEx Ground for all small shipments

Question 2

Maker Policy

Accepted Answer

We offer a manufacturer’s 10 year warranty on all of our handcrafted antler products. Our warranty covers all of our products when used indoors, and does not extend to outdoor use. Your antler chandelier and furniture is being constructed specifically for you. Any order cancellations must be made 6 weeks before your completion date. This date is given to you at the time of ordering. Our procurement process begins immediately when you place an order – materials are purchased and shipped in as quickly as possible. In the first stage of construction, we can send photos (upon request) of the base design. Changes can still be made at this point to make sure that we achieve your desired look. Once you approve (via email) the stage one photos, we can no longer make changes to the order. All sales are final after you approve the final photos of the finished product and have received your order. We may, at our discretion, make an exception to this policy. If you wish to return a custom item, you must call us to request a return within 7 days after delivery. If your return is approved, items must be in original purchase condition to be eligible for a refund. Refund amounts are determined after the deduction of actual shipping charges in BOTH directions and a 20% re-stocking fee. Return instructions will be provided – Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return.

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