Question 1

Shipping Policy

Accepted Answer

Most items can be shipped by LTL freight via FedEx, R&L, or other carriers. Items being delivered within 250 miles of Reno can be personally delivered by me and my staff. For large more expensive items, or items that require special assembly or handling, personal delivery can be arranged.

Question 2

Maker Policy

Accepted Answer

Stock items can be returned within 30 days, shipped at the customers expense, and must be secured in its original crate or package. A 20% restocking fee may be charged. Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. Start dates and deliver dates are determined by our work load. projects are built in the order they are received. If you require you project to be completed by a certain date, please let us know in advance of accepting a proposal.

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