Long-time member
A Maker who has been a valued part of this community for several years.
Fast shipper
Customers say that this Maker ships promptly after completing a project.
Great service
This Maker has consistently demonstrated excellence in craftsmanship and customer service.
You are great, so we try to be great too!
Founded in 1996, we are a very large online ecommerce retailer of more than 7,000 products. We have nearly 1,000 products in stock in our warehouse in Tampa and more than 7,000 products shipped directly from national and international suppliers. As a small family-run business, we take pride in our commitment to excellent customer service.
Our Team
We are a group of marketers, designers, engravers, customer service representatives, warehouse packagers, and team players.
Each of us adds a unique quality to the team. We are a tight knit family that work hard but play harder. We love to joke and have a good time, but we are serious about growing our business and increasing the quality and quantity of our customer relations.
The Good Stuff
We are intensely focused on building a fun, diverse, and balanced culture. All employees are encouraged to attend our lunchtime office exercise routine three times per week. We hold Employee of the Week every Friday, with cash rewards. Lunch is occasionally catered. We invite all employees to bi-monthly happy hours at the local cigar bar.
What people are saying
- KW
Katrina Walker
For Personalized Military Humidor5.0I am extreemly happy with the final product. The attention to customer service and detail is unique. Would buy from Russ again.
- BM
Brenley Melnyk
For Wood Handle Knife 4.55.0I ordered my boyfriend a customs knife that has his name engraved it came in on a Friday , the work that was put into the knife was absolutely beautiful and breath taking . I can tell that she took her time to make sure that it was professional, i will be ordering from this business again .
- TR
Thomas Reznick
For The Display 2 Cigar Humidor5.0Had two Display humidors done with custom artwork etched into the glass. Both came out flawless. I wish i could add a photo to show how nice they came out. This is my 3rd custom order through Torched Products and I will defintely ordr again!
ABAmanda Bolz
For Princeton Ebony 130 Count Cigar Humidor5.0I bought custom engraved humidor from Russ for an anniversary gift. Unfortunately, when I received the package, it was damaged, in the mail. Russ could not have been more helpful and considerate through the replacement process. He contacted me everyday and rushed to get me the new product as close to the anniversary date as he possibly could. The replacement humidor is just as beautiful and crafted as the first one! Russ was always very quick to answer all of my questions, sent me examples, and followed up with me every step of the way. I would strongly recommend him for any project!
- JM
Jason Martinez
For Princeton Ebony 130 Count Cigar Humidor5.0The Princeton Ebony Cigar Humidor was delivered early and it exceeded all expectations. Order one and you will not be disappointed.
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