Question 1

Shipping Policy

Accepted Answer

Area served: We are located in Baltimore , Maryland, serving the Mid Atlantic region, but depending on the project, Shipping Methods: We ship by UPS or FEDEX. We will provide personal delivery if necessary. We make that decision based on location and fragility of project.

Question 2

Maker Policy

Accepted Answer

Please read carefully!!!! 1) THERE ARE NO REFUNDS FOR CUSTOM WORK!! We provide as much information as we can, to a client, to make informed decisions about their project. We offer one and sometimes more occasions at different stages of a project where decisions are to be made, agreed upon and have signed approval to proceed. This is for the purpose of reducing any concerns, questions and unknowns a client may have during the project. This is good for maker and client. 2)-- DURING THE DESIGN PHASE-- if a client chooses to not complete the project, we will retain a fee for time spent in design and return the balance of deposit. The amount of fee will be totally based on amount of work provided prior to cancellation of the project. Usually $250.00-500.00 CANCELLATION MUST BE PROVIDED AND DATED IN WRITING!!. 3) If production has commenced and project is cancelled for any reason, customer will forfeit their entire deposit. Any components provided by customer for the project will be returned in the condition they were received. Customer will pay shipping for returned items. CANCELLATION MUST BE PROVIDED AND DATED IN WRITING!! 4)-- DELIVERY SCHEDULE-- Our production and delivery schedule will always be an estimate only. If there is a specific deadline required as part of the success of a project, we will need to be informed in advance of a signed proposal and we will be clear as to whether we can comply with the deadline or not. Once we are in contract and the project is cancelled for scheduling reasons, the deposit is forfeit in total. CANCELLATION MUST BE PROVIDED AND DATED IN WRITING!! --IN SUMMARY-- We make every effort to make the custom work process as pleasant as possible. Based on the info we are providing here, this is all about clear communication of every aspect of a project. This process can be enjoyable and exciting for both maker and client.

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