Question 1

Shipping Policy

Accepted Answer

We ship to all 48 contiguous states. We always use insured shipping through FedEx - except in cases of larger furniture. For large pieces it often makes sense to hire a furniture moving company because they are better equipped to pick up, handle, transport, and deliver fine furniture to residential areas - and at a much cheaper rate. They personally pack, carry, transport, and place the furniture in it's new location.

Question 2

Maker Policy

Accepted Answer

As always, we take 50% deposit including half of the shipping as a guarantee to begin work on a project immediately. We notify when it is complete and the 2nd payment is requested. We can see immediately when that payment has been made, and we go ahead with the packing and shipping promptly. We expect all of our customers to be thrilled when they receive their custom-made piece. Should anything be not as expected or different than originally discussed we remain diligently in contact with you through custommade.com and/or phone/email. Should you wish to return it or have it altered, it is our policy to pay for shipping to have it sent back to us, altered as arranged, and then we pay to ship it back. In most cases, we offer our customers three options: 1) Complete refund 2) Start over and remake the entire project 3) Make alterations to the original project We believe in treating you as we ourselves would want to be treated.

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