Question 1

Shipping Policy

Accepted Answer

Area served: Worldwide Shipping Methods: US Post Office, UPS, or Fedex available.

Question 2

Maker Policy

Accepted Answer

Refunds are not available for custom work but I am happy to rework a piece to your satisfaction if you let me know there's a problem within seven days of receipt. Merchandise must be returned unsoiled and undamaged and shipping charges, as well as any damage sustained, are the responsibility of the customer. I reserve the right to charge a $25 cancellation fee for projects that are halted after I submit design ideas or begin work. I often waive this fee if the item is one I can re-use. I do charge for materials which have been procured or created solely for the project - a customized inlay, special hardware or wood, etc. They will be delivered to the client and their cost, plus shipping expense, will be deducted from any deposit received.

Request your Big Boy Koa Box

Product Details

Your Details

Maker Policies

Your Details