Question 1

Shipping Policy

Accepted Answer

Area served: We serve the entire continental United States. International clients are welcome to contact us for specialized project dimensions and shipping quotes. Shipping Methods: We utilize Fedex Home Delivery for a majority of our shipments. We may use USPS for our international clients. Oversize items will ship via the most economical and reliable solution available. Local pickups are always welcome!

Question 2

Installation Policy

Accepted Answer

Most of our projects come pre-assembled. Please see the individual project for details about assembly and installation instructions. We are always available by email or phone if there are ever any questions.

Question 3

Maker Policy

Accepted Answer

We do not accept returns or refunds for any reason. We will be in contact with you on any custom piece to make sure the outcome is what you are expecting when you purchase. If you have an issue with your product, please contact us through Custommade so that we can assist you in any way we can. Your satisfaction is our ultimate concern. Any product that is damaged during shipping should first have a claim filed with the shipping company. We place addequate insurance on all packages. Please let us know if we need to get involved in the process.

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