Question 1

Shipping Policy

Accepted Answer

Shipping via UPS/USPS/FedEx standard shipping to continental US only. Please supply physical address, no Post Office Box addresses accepted.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

I try to exceed expectations. Given that, should cancellation be necessary the deposit is forfeit. No returns are accepted on custom work. A 50% deposit is requested before any work begins, including renderings, layouts, purchase of specialty glass, etc., and this deposit is nonrefundable. Final payment is expected within 3 days of completion of custom pieces unless prior arrangements are made. Items left unpaid after 3 days are considered forfeit and disposed at will. These pieces are, after all, glass. Should a piece arrive damaged the customer is asked to provide all assistance necessary to complete a claim with the carrier, and return the original. A repaired or replacement piece (if possible) will be provided with utmost haste. If a custom centerpiece is included in the original the customer is responsible for returning said piece to maker. Return shipping is the responsibility of the buyer.

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