Question 1

Shipping Policy

Accepted Answer

Area served: United States Shop located in Wisconsin Shipping Methods: We deliver personally to Fox Valley and South Eastern Wisconsin. Can ship anywhere in North America. Can ship Internationally, but huge costs and delays are to be expected.

Question 2

Installation Policy

Accepted Answer

Where applicable.

Question 3

Maker Policy

Accepted Answer

HCW will strive to make the buying process as seamless and gratifying as possible. We ask that those ordering custom product pay half up front and the other half at delivery. We will work with customers to ensure the delivered product meets or exceeds their expectations, at a fair price. Changes throughout are not a problem, but could result in additional cost or savings. I will be upfront and transparent throughout the process to ensure mutual satisfaction. Should a project need to be cancelled, the buyer will forfeit up to the first 50% down payment. I will certainly work to complete, and sell the work as described to the next highest bidder, leaving the buyer only responsible for the costs I cannot recover. I have not yet had a buyer who lost their full down payment, but it is a risk if the buyer changes course mid-project.

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Maker Policies

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