Question 1

Shipping Policy

Accepted Answer

I ship all orders USPS First Class with tracking included unless otherwise stated in the proposal I send you. If you would like other shipping options I am happy to oblige; send me a message and I will adjust your proposal to reflect the shipping cost adjustment. All parcels are in a padded bubble mailer unless otherwise stated (for example, if you have a larger order I would it woul be shipped in a box, etc.).

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

I take great pride in my work. If you buy something and are unsatisfied with the result, I guarantee that I will work with you to get the results you are after. If you buy something from my shop and are unsatisfied, please contact me so that we can discuss the return of the item and a refund. Return requests should be made within 7 days of receiving the item. If you decide to return a piece you've purchased, it must be in its original, new condition. Return shipping is the responsibility of the buyer. Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. In the uncommon event that you need a repair, I charge a minimum $50 fee. I only perform repairs on my own work. If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal.

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