Question 1

Shipping Policy

Accepted Answer

Area served: Mostly the US - Haven't had too many requests otherwise. Shipping Methods: Buyer pays all shipping fees. I prefer to use UPS ground, unless buyer has a preferred method or a rushed order. I can usually give an estimate of shipping costs at placement of order or shortly thereafter. I have UPS send buyer an email for confirmation of the order being shipped and delivered. I also like to know from the buyer that they have received their package.

Question 2

Installation Policy

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If you are having a large order created, I prefer to have a down payment at the time of order. The remainder at the time order is ready to be shipped. I'm sorry, but I do not accept personal checks at this time. I do take cash, money orders, and credit cards. If you are mailing the payment, I prefer money orders for that method. If for any reason that you must cancel, I need immediate notice. If order is already in production, buyer must pay 40% of order. If order was a large order with a 50% down payment, the remainder will be given back to buyer. If the order being created needs to be completely designed or altered to be produced, there is a $10 set up fee. I cannot refund any customized work. However, if an item were to be damaged in the shipping process, I will replace that item. Buyer must provide visible proof of the damage. Example: JPEG picture of damaged item. If the buyer supplies their own materials to the seller for a custom order, they do so at their own risk. Price of an order with buyer supplied material is 35% less of usual selling price. Any other options of buyer supplied materials can be discussed at a later time. Delivery time frame is based upon order. I try to accommodate buyer needs as much as possible. I pride myself on meeting the needs of every individual customer. I look forward to being able to do the same for you. Please give feedback on your orders. It is much appreciated.

Question 3

Maker Policy

Accepted Answer

I do not do refunds or returns on custom etched items. If it is a mistake on my behalf, I will correct it. If the item is damaged in shipping, I will replace it after proof is presented. There will be a cancellation fee if the order is has already been started and it will be no less than 20% of the order price. Policies have a little more leniency in my custom chainmaille orders. I can take returns or refunds on my jewelry.

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