Question 1

Shipping Policy

Accepted Answer

Shipping Methods: Custom items will be shipped within 3-6 weeks depending on the complexity and materials availability of the project, with the exception of gowns, which will be determined on a case by case basis. I prefer to use USPS Priority Mail.

Question 2

Maker Policy

Accepted Answer

Because everything I sell is HANDMADE to order, I cannot accept any returns or exchanges of merchandise unless there is a material defect in the merchandise or if there is an error with the order on our part during the packing or shipping process. If there is a defect or error, you must contact me within three (3) business days of your receipt of the package in order to obtain a required authorization for return. In such event, a merchandise credit or an exchange of equal value merchandise or a refund will be issued. Absolutely no shipping fees will be reimbursed for any reason and any return shipping costs will be paid by the customer. CANCELLATIONS: Because each order is made custom to customer specifications, cancellations can only be accommodated if I am contacted prior to start of production on your custom piece. LOST, DAMAGED, OR DELAYED PACKAGES: Shipments that are mailed through the UNITED STATES POSTAL SERVICE (USPS) will not be refunded due to lost, damaged or delayed packages unless insurance was purchased on such shipment by the customer. Request of Purchase of Insurance and/or Delivery Confirmation are the sole responsibility of the customer. SHIPPING/PACKING ERRORS: In the event that you receive your package and it is missing items or an item is incorrect and does not match the packing slip you must notify Glowlightly within 72 hours of your receipt of the package in order to remedy the problem.

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