Question 1

Shipping Policy

Accepted Answer

Area served: Maryland, DC, Virginia Shipping Methods: Local delivery possible, over 20 miles negotialble delivery fee, small items per UPS, large items at distance based on frieght and packaging

Question 2

Installation Policy

Accepted Answer

per contract

Question 3

Maker Policy

Accepted Answer

Cancellations after production has begun will result in loss of material deposit, custom made products typically have a high percentage of the overall cost invested in the materials required for the project, much of which is unrecoverable after cutting starts. All furniture products are guaranteed to be free of flaws which impact function or integrity of the piece, any issues with function attributable to workmanship will be repaired or replaced based on assessment by Porcupine Designs as to most reasonable means to provide a fully functioning piece, if a replacement is warranted Porcupine Designs will require the return, at our cost, of the original. Wood furniture requires care and maintenance, Porcupine Designs is not liable for issues attributable to improper use, storage, transport, or treatment of the piece. Before delivery Porcupine Designs will provide clear pictures of the finished piece, after the customer has viewed and accepted delivery of the piece, customer has 5 days to return the piece for cosmetic flaws which are attributable to workmanship or packaging issues. Porcupine Designs is not responsible for delivery company damage, installation damage (unless Porcupine Designs is performing the installation), or flaws created through use and normal wear and tear.

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