Question 1

Shipping Policy

Accepted Answer

Area served: Primarily the Northeast, but willing to ship in the continental US. Shipping Methods: Where shipping is required, items are shipped insured via the most appropriate carrier. Delivery is available within a 200 mile radius at an additional charge.

Question 2

Installation Policy

Accepted Answer

Installation is not customarily required. If necessary and within a 200 mile radius, on-site set-up or assembly is included in any delivery charge.

Question 3

Maker Policy

Accepted Answer

All items are custom made to customer specifications. As such, returns are not accepted. An order can be cancelled at any time, however, a 50% deposit is required to start work. If work has not started, I will refund any portion of the deposit that has not already been spent on materials and supplies for the project. If work has started, labor will also be deducted from any refund.

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