Question 1

Shipping Policy

Accepted Answer

Area served: Everywhere - US, New York City, International Shipping Methods: Our products can be shipped anywhere in the world.

Question 2

Installation Policy

Accepted Answer

We offer local installation services within 100 miles of our location.

Question 3

Maker Policy

Accepted Answer

We stand behind all of our products and will work with Buyers to resolve any issues. We will repair or replace projects at our discretion that exhibit manufacturer defects within one year from the date of delivery. Projects must be shipped back to Clean Air Woodworks for inspection and repairs. Please note that many projects are made with natural solid wood that may contain defects not seen on the outside and wood may crack, move, warp, and twist in response to environmental conditions outside of the control of Clean Air Woodworks. Each product is handmade and may show marks and irregularities from this process that are considered normal. Any defects are to be considered normal and natural and are not cause for repair or refund. All projects are custom made and are non-refundable. Buyers should be aware that there are substantial costs involved with the initiation of any project and a 50% cancellation fee will be applied to any project that is cancelled after a payment is made and the design process and review is underway. Once materials have been purchased and actual construction has begun, there will be no refunds on any project.

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