Question 1

Shipping Policy

Accepted Answer

Area served: Furniture and decor can be shipped anywhere in the US or Canada. Our shop is located in St. Louis and orders can be picked up if you live or will be in the area. Shipping Policies: I generally ship with US postal service with delivery confirmation as that is usually the most economical, but I also ship larger items via FedEx when it costs less. This seems to be the best value for my customers and is how my shipping costs are calculated. At your request, I would be happy to ship using a different carrier, add insurance, signature confirmation, or other services. Please let me know before purchasing so I can quote you the price difference. In the unfortunate event your package arrives damaged, please document the damage and packaging with photos and contact me immediately. Do not discard any of the shipping/packing materials until any claims are resolved or we may not be able to guarantee refunds or repairs. Packages stolen from your residence due to the carrier leaving the package is not our responsibility. Items or orders over $500 will automatically require direct signature confirmation, but under that amount it is up to you whether you would like that service added (extra cost) or have the package held for pickup at the nearest location to you (no cost if shipped FedEx). Carries do warn that theft increases closer to the holidays. If you think theft may be a problem in your area, please contact me to set up these services before purchase.

Question 2

Maker Policy

Accepted Answer

Return Policy: We want you to love your newly created custom decor and furniture! If you don't love your item(s), they must be returned in same condition it was received within 10 business days of shipping date. Customer is responsible for return shipping fees. Original payment, minus shipping and any other fees charged by Custom Made, will be refunded within 48 hours of receiving the returned item. Certain architectural elements that were made to custom fit something specific in your home or business may not be able to be returned, but that will be outlined in your proposal. Cancellation cannot be made once project has been started or materials have been purchased. Please contact us regarding any damage to items.

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