Question 1

Shipping Policy

Accepted Answer

We will ship items within the time frame listed on the purchased item page. Should a delay arise, we will contact you with the explanation and the revised shipping date. Items are shipped insured against loss and damage during shipment. Shipments with a cost exceeding $150.00 will be shipped with a signature required for delivery. We use UPS, FedEx and UPSP Priority Mail for our shipments. Our commercial shipping rates are passed through to the customer without markup. International buyers: We cannot be responsible for customs delays. The buyer is responsible for any additional fees that may be charged at customs. International shipments are sent via U.S. Postal Service Priority International mail.

Question 2

Maker Policy

Accepted Answer

Custom work is non-refundable and may not be cancelled once the Proposal has been accepted. Customer satisfaction and the quality of our items are our highest priorities. We offer a money back guarantee if contacted within 7 days of delivery. We will not accept returns if the buyer does not contact us for return authorization. We will refund the purchase price and the original shipping charge for authorized returns. Items must be returned in the original shipping container, unless damaged, and include all materials. Buyer must pay return shipping charge.

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