Question 1

Shipping Policy

Accepted Answer

I ship almost anywhere, though if you are an international customer you'll need to check with me before purchasing one of my listings, as there are a few countries I don't ship to, and a few that I charge additional fees for. I try to keep my shipping costs as low as possible; please keep in mind that the fee for shipping also includes handling, which covers everything from the time to package up your order, label it, and get it to the post office, to the materials used to package your item, to a portion of the seller's fees we have to pay on each transaction. We currently use USPS for almost all our shipping, but are hoping to move to another shipping provider soon, as USPS is becoming less and less reliable. Please note that the shipping method I use for most packages does not allow for tracking that is updated in real-time...sometimes the USPS website will show a shipment's progress, but more and more often, nothing is updated until after the package has been delivered. I am responsible for all shipments until they reach your mailbox or doorstep. If an item is marked as delivered but you don't have it, please check with neighbors and check carefully near your door; sometimes carriers will put a package under a bush or somewhere else out of sight -- and of course, sometimes packages are snagged by lowlifes who cruise around neighborhoods looking for just such an opportunity (this, too, has become more of a problem recently). Most of the packages I send are small enough to fit in a mailbox, but if your carrier usually leaves items on your porch and you've ordered something with a high price tag, consider adding signature confirmation to your order, to be sure that you receive it. I cannot, unfortunately, be responsible for missing packages if the tracking shows that they were delivered. Most 'quick purchase' orders will ship in a week or less; custom orders may take two weeks.

Question 2

Maker Policy

Accepted Answer

I offer refunds if the item you receive is substantially different than advertised. If you would like to return an item because you've changed your mind, there will be a 15% restocking fee for all non-custom items; I am unable to offer refunds on custom items that are correct and undamaged. In some instances, I \*may\* accept a custom item back (less a 20% restocking fee) if it is one that could appeal to a wide number of people. If you ordered a sterling silver bracelet and asked me to paint it pink and engrave it with "I wuv wittle inchworms", and you approved the photo I sent before I shipped it, you're gonna be stuck with it. ; ) That being said, I've found that when people discuss things honestly and without accusation, an amicable resolution can almost always be reached. I have no interest in making money by creating unhappy customers, so if you are truly disappointed with your purchase, we'll work something out.

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