Rose Rose, Inc

HF

Hannah Freeland

For I Love You. I Know - Pair Of Hand Stamped Sterling Silver Rings

3.8

Sep 12, 2015

I mostly knew what I was getting when I started working with Anne Rose, I had read all the reviews and thought that with her gained experience on Custom Made she might have improved some since the last bad review. The stamped custom message on the inside of one of the rings has already started to fade, it's only been 24 hours after receiving the rings in the mail, I do though very much love the rings and how they look and giving his half of the ring set was an amazing memory that was worth 100 times what I paid for.

AM

Aarzu Maknojia

For Shia Muslim Ring

2.0

May 21, 2015

It always pains me to write a bad review, but in this case, it is necessary. My first experience with Custom Made was a flop because of this maker. She contacted about my project at the end of 2014 and was very good about helping shape my vision. She assured me she had been making jewelry for a very long time and I shouldn’t be worried. I wanted an Arabic inscription on the inside and outside of my ring and she helped me decide what I wanted within the realm of a fairly small ring. She was attentive, fairly quick to respond and was a great help. Unfortunately, there was a death in my family and I wasn’t able to ask for a formal proposal until 2015 and sent the first half of my payment on February 1. At this point, she repeatedly claimed the project would be done “at the end of the week” or “in a week.” She asked for addresses of hotels I was staying at while traveling so she could mail them there, but I never received these packages. At first she was having trouble making the engraving work so she tried to teach herself part of the Arabic alphabet and while that’s commendable, I would have much rather her contacted me for a better reference. At one point she was having a lot of trouble with the Arabic so I told her that an English translation engraved would also work but she insisted on making it in Arabic. Again, while this is commendable, it hurt the timeliness of the piece. She was certainly genuine, apologized when she let a deadline pass, however apologies aren’t going to create the ring. I would appreciate the maker building a realistic timeline and not missing EVERY single deadline set between us. Something always came up which was followed up by a too personal and very long excuse message. She has been great at working with me, but at a certain point, I really just want what I paid for. She gave me a 50% discount and offered to make me an extra ring to make up for the delay. When she finally put together a ring, it didn’t have the black ink that I had asked for before but the engraving was deep enough so she’d have to make another. As this had been a couple months after I’d put in my payment, I asked her to go ahead and send me the one without the filling. While the picture looked great, I received it about a week ago and I am extremely upset. It looks like someone just scratch the metal with a pick. The engraving is inconsistent and it seems like some parts of it are already “rubbing off”, the place where she sealed the two ends of the metal together are still extremely visible, and the metal on the side of the ring doesn’t look polished. It took three months from my initial payment to get these to me and I have heard nothing from her since then even though I have sent messages asking about the status of the correct rings. I am extremely disappointed and I would strongly advise any buyer to select another maker, even if they are more expensive.

NA

Nicole Adams

For Book Necklace - Copper And Brass, Hand Stamped, Fabricated, Soldered Metal Book Pendant On Chain

3.0

Apr 21, 2015

I waited a few months so the timeliness was not good.

Unfortunately i am not satisfied with the product it has a poor quality and shipping was in 2 weeks delay.