Question 1

Shipping Policy

Accepted Answer

Our boxes and Plaques are mailed USPS, you will receive an e-mail with a tracking number as soon as we ship the product The fee for shipping most of our Boxes and Plaques within the United States is approximately $10 - $18 depending on the size and weight of the package. Our customers are responsible for all shipping cost.

Question 2

Maker Policy

Accepted Answer

If you are not fully happy with your purchase, please contact us. We will work with you to make sure you are happy with our product. If the box or plaque was damaged during shipping we will repair it, if we are unable to repair it we will replace it at no cost to you, or issue you a refund If at anytime your box or plaque happens to get damaged please contact us and we will repair it. we will charge a small repair fee. all out boxes and Plaques are custom made. Completion times usually run about 1 week for the plaques, and up to 3+ weeks for the Boxes depending on the style of the box. We will keep you informed of our progress during the construction of you project with e-mails, pictures, and any information you need.

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Maker Policies