Question 1

Shipping Policy

Accepted Answer

We ship worldwide via a track-able Courier service (USPS, UPS, DHL) within the USA, Western Europe and Asia.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

A custom order is a very time consuming and exacting process. Accurate measurements, clear communication and a well fitting garment are required from all clients in order to begin an order. We place margins inside to allow for a one size increase. We use only top quality fabrics in all constructions. PRICE QUOTATION: An initial price quotation is an estimate. Only when a construction begins and proceeds, are we able to ascertain the true cost based on raw material and labor prices. Please bear with us and be prepared to receive a revised costing. If a design change is requested after we begin, there will most likely be price change as well. We try our very best to bring the best value to our customer. CHANGES: Once stitching has begun, we cannot make major changes to a design. Minor changes are always accommodated. CANCELLATION: Once stitching has begun, the order cannot be cancelled. We choose the right to cancel an order under certain conditions. Please see below. RETURNS: We do not accept returns on a custom order. MEASUREMENTS: All customers are expected to give us correct and complete measurements as requested. Incomplete and wrong measurements will result in an ill fitting garment. OTHER: We work very hard to bring a client's dream outfit into reality. We treat all our team members with respect and value their talent greatly. Rudeness towards any member of our team or myself and unreasonable demands will not be tolerated and is grounds for terminating an order without a refund. PLEASE NOTE: We take the utmost pride and care in all creations. Customer satisfaction and loyalty is very important to us. We strive to provide the best service possible to each client.

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Maker Policies