Question 1

Shipping Policy

Accepted Answer

Shipments are fully insured against shipper caused damage. Most items are shipped UPS Ground or a freight carrier, if large. Delivery is free only for customers located in the local Austin, TX and Lake Travis area. Shipping cost is determined by crating, size, weight and delivery location. Please provide your zip code and the item info to determine the shipping cost before ordering. Shipments outside the Contiguous United States will be handled on a case by case manner - please message prior to purchase. High Cost Service Area Surcharges, customs fees, and other special charges are the responsibility of the customer.

Question 2

Maker Policy

Accepted Answer

Orders may be cancelled with full refund prior to project start. Project start is considered the point at which project lumber or other supplies are purchased. For projects using normally stocked lumber, project start is considered the point at which the lumber is cut for purpose. Orders may be cancelled prior to shipping with 50% refund. Orders may be returned with customer paid shipping within 30 days for a 50% refund, not including shipping charges. Return receipt must be within 30 days of delivery date and order must be in the same condition as it was delivered.

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