Question 1

Shipping Policy

Accepted Answer

We ship to the lower 48 states. We use FedEx for most of our shipping. Smaller items may go U.S. mail. Very large Items may go Freight.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Cancellations are subject to a 20% restocking fee. Due to the unique quality of custom items, this lowers resale value. Cancellations on custom orders will be subject to a 50% restocking fee. We value your happiness with our items. If you are unhappy with your purchase for any reason, just send it back to us unaltered and we'll replace it or refund your purchase price. There are no refunds on shipping. Buyer pays return shipping. We absolutely do not offer partial refunds under any circumstances. Items must be returned within 7 business days. If damage has occurred during shipping, please contact us immediately with detailed photos of the damage, including photos of the carton, so that we may file a damage claim. Again, there will be no partial refunds given under any circumstances. It is our deepest desire to have happy customers. Refunds on purchase price will be given upon return of the item within 7 business days. Customers will need to provide tracking numbers in order to ensure compliance with our policies.

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Maker Policies

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