Question 1

Shipping Policy

Accepted Answer

Custom-made furniture can be a unique shipping challenge. Personal delivery is possible. Details will be discussed project by project depending on the size of the item.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

There will be no refunds due to the custom nature of the furniture made if the materials used have been supplied or provided by the client. If the materials used in the projects have not been provided by the client and have been supplied by the vendor, then there will be a 100% refund given minus any shipping costs to return the item to the vendor. Cancellation fees will be 30% of the original contracted price. There will be absolutely 100% satisfaction guaranteed on all craftsmanship. Disappointments or complaints with any craftsmanship will be given the person attention of the owner of "I'll Fly Away".

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