Question 1

Shipping Policy

Accepted Answer

Because of the high cost of shipping to and from Alaska, the state of Alaska is my primary market. Long-distance shipping is available, but will be expensive on large pieces and is solely buyer's responsibility. I deliver on the Kenai Peninsula of AK, though charges may apply to the outer regions. Delivery to other regions of the state will depend on my schedule and distance.

Question 2

Maker Policy

Accepted Answer

These terms apply to custom-made orders: Once a design is agreed upon, a 50% non-refundable down payment is required before construction begins. Once project is complete, customer will be provided photos via email (or in-person viewing if possible) for final approval. Full payment will be required prior to shipping or upon delivery. Deposit is negotiable on small or repeat orders. Workpiece remains sole property of builder until final payment is received. If customer cancels order anytime after start of construction, deposit is forfeit and any contract is void. If final payment is not received within 30 days of project completion, it shall be treated as cancellation. Storage fees may apply if final payment is not made within 15 days of completion notice. If, upon receipt, customer is unhappy with item for any reason, customer may return item within 30 days for refund of final payment only. Customer is responsible for all return shipping costs. If item, when received, is found damaged or faulty due to shipping, customer must notify builder within 15 days of receipt. Builder may, at builder's discretion, compensate customer for repair by customer or 3rd party. KS Custom Finish creations are fully warranted against damage and defect not due to abuse for 1 year after purchase. KSCF items receive repair/refinishing at a discounted rate to the original buyer for the life of the product. Deadlines: Project or delivery estimates are mere estimates and non-binding unless otherwise stated in contract. If customer has a specific deadline it should be clearly communicated.

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