Question 1

Shipping Policy

Accepted Answer

Mark Moore Design ships all over the world. Smaller pieces ship USPS, FedEX, or UPS, Larger pieces are shipped freight, white glove, or personally delivery is available. If anything is damaged durning shipping. Document the damage with photos and contact MMD asap. I will do everything to correct the situation.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Mark Moore Design will not copy or recreate any other works of any other craftsman, artist, designer or manufacture. All pieces are hand made with superior craftsman ship and 18 years of experience. I strive for perfection that each piece is made to last for generations. I stand behind my craftsmanship and quality of joinery construction of each piece with its intended use. If any pieces joinery fails due to bad craftsmanship I will warrantee it. I do not cover misuse and abuse of the piece. For stock pieces; the piece can be returned with in 30 days of purchase if it is undamaged and shipped back in its original packaging. The only value piece will be refunded. Customer assumes shipping cost to and from. For custom work; sales are final once the piece has been made. Cancellation; A commission can be cancelled if the piece has not been started and if no materials have been purchased. A 3% cancellation fee will be with held. If the piece has been only designed or consulted on a 10-15% fee will be with held.

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