Question 1

Shipping Policy

Accepted Answer

We offer a variety of shipping options: First Class Mail: This is only available for packages weighing less than 13 oz. This service is through the United States Postal Service and takes 1-2 weeks. This service does not guarantee tracking information. Priority Mail: This service is offered by the United States Postal Service and takes 3-5 business days (unless it is shipping to an APO, FPO, DPO, Alaska, or Hawaii). This service does not guarantee tracking information. Smart Post: This service is a combination of FedEx and the USPS. Recipient addresses must accept USPS delivery. This service can take up to 10 business days. Ground: Ground service can be shipped through the United States Postal Service, FedEx, or UPS. Ground service takes 3-8 business days. Tracking information may or may not be available for this method. This service does deliver on Saturdays. Three Day Select: This service is offered through FedEx. Tracking is guaranteed for this service. This service is not available to Hawaii or Alaska. This guarantees delivery by 7pm in three business days (does not include weekends, the shipping day is not included in the 3 business days). 2nd Day Air: This service is offered through FedEx. Tracking is guaranteed for this service. This service is available in some areas of Hawaii and Alaska. This service guarantees delivery by 7pm in 2 business days (does not include weekends). Saturday delivery is available for an additional charge. Next Day Air: This service is offered through FedEx. Tracking is guaranteed for this service. This service is available in some areas of Hawaii and Alaska. This service guarantees delivery before 7pm in 1 business day (does not include weekends). Saturday delivery is available for an additional charge. FedEx Freight: This service can only deliver within the North American continent. Items shipped via FedEx Freight cannot be shipped overseas. FedEx Freight service can take anywhere from 1-14 business days for delivery, there is no express service available. Someone MUST BE AVAILABLE to sign for the package. If the item is shipping to a residential address, a FedEx representative will call to set up a date for delivery. Please provide an accurate phone number on your order. If the item is being shipped to a commercial address, FedEx will deliver anytime within normal business hours (M-F, 9-5). All packages shipped via FedEx Freight need to be inspected BEFORE THEY ARE SIGNED FOR. If there is any damage or defects to the item, it must be noted on the bill of lading at the time of delivery, otherwise we cannot file a damage claim. International Shipping: We ship most products to most countries Special notes for Int'l shipments: Duties and Taxes Your country may or may not charge additional duties and taxes on your order. These taxes are not covered by your shipping fees and are yours to pay. We recommend contacting your local customs office to determine which items, if any, will be subject to import taxes. We are required by law to declare the full commercial value of the all the goods in the shipment. If you refuse your order because of the duties and taxes your government may still require us to pay the taxes in order for them to release the items back to us. If this is the case we reserves the right to charge your payment method for the cost of the duties, taxes, and brokerage fees. Brokerage Fees If you select FedEx International shipping and you allow them to broker for you, they will charge you a brokerage fee. This fee is not included in your shipping and handling fee. It comes directly from FedEx and we have no control over it If you refuse a shipment because of high duties and taxes you will still be responsible for paying this brokerage fee.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Contact us if you are in anyway dissatisfied with your purchase and we will do everything in our power to make it right for you. All of our products are guaranteed against defects in workmanship and materials for the original purchaser. This warranty is non-transferable. This warranty is voided by misuse, abuse, improper maintenance, or alterations of the product. The following items are not covered under warranty (hinges, seals, electronic components, glass, locks and does not cover any normal wear that might occur). We reserve the right to the repair or replace a product at our discretion. Most products we carry come with a one year warranty. Some items, as noted come with a lifetime warranty. As with all warranties, item must be presented in original packaging with a copy of receipt.

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